This notice describes how LKW WALTER Internationale Transportorganisation AG, Industriezentrum NÖ-Süd, Straße 14, 2355 Wiener Neudorf, datenschutz@walter-group.com and all affiliated companies process your personal data. A list of the main affiliated companies, in whose name the following information is provided, can be found here.

WALTER GROUP is responsible for ensuring that your personal data is sufficiently protected and complies with all statutory provisions regarding protection, lawful handling and privacy of personal data as well as data security.

The following statements are general and comprehensively cover all data processing operations within the WALTER GROUP. This means that the following statements will only partially apply to you.

less ... more ... 1. Purposes of data processing

WALTER GROUP processes personal data primarily for the following purposes:

  • Processing offers and enquiries to us, e.g. by (potential) transport partners, by persons who want to commission transports, deliveries, orders or the like or are otherwise looking for a collaboration
  • Contract negotiations and offer/contract preparation
  • Assessment of suitability as a contractual partner, e.g. credit checks on potential customers, suppliers, etc.
  • Handling our contractual and business relationships, e.g. execution of transports (scheduling) and deliveries, fulfillment of inventory and leasing contracts, accounting, dunning, handling complaints and claims, quality management, processing our purchasing, optimisation of our services through the use of business applications (e.g. transport monitoring, portals, etc.).
  • Customer relationship, i.e. sending information, newsletters, offers and advertising material, ongoing customer support, organising events etc.
  • Provision and administration of insurance, handling of claims
  • Fleet Management: Maintenance and servicing of our vehicles
  • Product development
  • Management of affiliated companies
  • Operation of the IT infrastructure, e.g. ensuring the security, the current state of the technology, maintenance, etc.
  • Provision of the websites: Improving and developing websites, creating usage statistics, identifying, preventing and investigating attacks on the websites, etc.


  • WALTER GROUP receives personal data

    • from yourself: e.g. in enquiries to us, in the initiation of contracts, in the context of fulfilling contracts concluded with us
    • from affiliated companies within the WALTER GROUP
    • from third parties e.g. from transport partners or customers for order processing
    • from publicly available sources, e.g. commercial register, land register, edict file, register of associations, trade register
    • from your web browser (automatically) when visiting the WALTER GROUP websites

    The provision of your personal data is voluntary. However, business relationships with us will not be possible if the necessary personal data is not available to us. In the same way, we can't guarantee all the functions of our websites if you do not provide the necessary personal data.

less ... more ... 2. Processed data categories

  • Name data, e.g. first name, surname, username, etc.
  • Personal data, e.g. age, gender, date of birth, nationality, role within the company, ID copies, etc.
  • Contact data, e.g. address, telephone number, e-mail address, etc.
  • Identification data, e.g. personal ID card number, passport number, customer number, etc.
  • Bank data, e.g. account number, information on creditworthiness, etc.
  • Official data, e.g. reference number, tax number, attachment of salary, tenant pass (Germany)
  • Vehicle data, e.g. vehicle number, chassis number, engine number, registration plate, registration certificate, fuel card, forklift licence information, etc.
  • Image files and video recordings
  • IT usage data, e.g. connection data, logging information, access information, IP address, referrer, usernames for externally accessible systems, etc.
  • Website usage data: date and time of request, IP address, name and version of the web browser, certain cookies, etc.
  • Information on the behaviour of persons, e.g. notes on response behaviour and reminders, correspondence and explanations of ongoing surveys, etc.
  • Racial/ethnic origin, e.g. birthplace on ID cards, etc.
  • Location data, e.g. GPS data, time stamp for GPS signal, location data (latitude and longitude), etc.

less ... more ... 3. Legal basis of processing

Legal bases for our processing of your data are:

  • Contract fulfillment and implementation of pre-contractual measures (Article 6 Paragraph 1 (b) GDPR), e.g. when we organise the smooth processing of transports and deliveries, process complaints and damage reports, create invoices, operate quality management, prepare offers, process and respond to your enquiries, etc.
  • Our overriding legitimate interest (Article 6 Paragraph 1 (f) GDPR), e.g. when we provide you with tailored information and offers, unless consent is required: our data processing in the context of prosecution, forwarding driver data, if this is necessary for the handling of the transport and there is no direct contact with the driver, processing of data that is necessary for the functions of our websites, etc.
  • Legal obligations (Article 6 Paragraph 1 (c) GDPR) e.g. tax obligations, obligations according to road traffic regulations, motor vehicles act, administrative penal law, administrative procedure act, money laundering regulations, etc.
  • As far as none of the aforementioned legal bases exist, our data processing is based on your consent in accordance with Article 6 Paragraph 1 (a) GDPR. You, of course, have the right to revoke your consent at any time. However, the revocation of consent does not affect the lawfulness of processing carried out on the basis of consent until the revocation (i.e. the revocation does not affect the past).

less ... more ... 4. Forwarding of your personal data

For the aforementioned reasons, the WALTER GROUP may forward your personal data to the following recipients:

  • Companies that are part of our group as well as their employees
  • Third parties employed by us, e.g. IT service providers, print service providers, data centres, hosting, software and service providers e.g. for sending newsletters, service providers in the area of claims settlement and loss adjustment (insurances and insurance partners), property management, lawyers, tax advisers, notaries, auditors, etc.
  • Persons in a business relationship with us, e.g. transport partners, suppliers, trade partners, etc.
  • Public bodies, e.g. customs offices, Federal Ministry of the Interior, embassies, district authorities, etc.

In some cases, data is also forwarded to recipients outside Austria and, in exceptional cases, to non-secure third countries. In this case, however, we ensure that suitable privacy safeguards are in place, e.g. through binding intra-corporate data protection regulations or EU standard data protection clauses.

less ... more ... 5. Storage period

Your personal data will only be stored by LKW WALTER for as long as is reasonably necessary to achieve the aforementioned purposes. We also store your personal data for as long as there are statutory retention obligations or limitation periods for potential legal claims have not yet expired.

less ... more ... 6. Your rights relating to personal data

You are entitled (subject to applicable law), among other things, (i) to verify whether and what personal data the WALTER GROUP have stored about you and to receive copies of this data, (ii) to request the rectification, amendment or deletion of your personal data that is incorrectly or improperly processed, (iii) to request us to limit the processing of your personal data and (iv) to object to the processing of your personal data or revoke the previously given consent for the processing in certain circumstances, (v) to request data portability, (vi) to know the identity of third parties to whom your personal data has been forwarded and (vii) to lodge a complaint with the relevant authority.

less ... more ... 7. Cookies

So-called cookies are used on our websites. A cookie is a small file that can be stored on your computer when you visit a website. In principle, WALTER GROUP uses cookies to provide users with additional functions on the website, e.g. to help you navigate a website, to enable you to continue using the website where you left it and/or store your preferences or settings, if you visit the website again. Cookies can't access, read or edit any other data on your computer.

Most of the cookies on our websites are so-called session or temporary cookies. They are automatically deleted when you leave the website. In addition, WALTER GROUP uses persistent cookies, which remain stored on the hard drive. However, these can be manually deleted in your browser. Otherwise, these cookies last between 1 month and 10 years. WALTER GROUP uses these persistent cookies to recognise you when you next visit our website in order to make the website more comfortable for you to use and to adapt the website to your requirements in the best possible way.

WALTER GROUP also uses third-party cookies (e.g. Facebook, LinkedIn) to help make the website more interesting for you. Therefore, temporary and persistent cookies from third parties are also stored when using the websites. The sole purpose of these third-party cookies is to give third party providers the opportunity to address you with targeted advertising. WALTER GROUP assumes no liability for the lawful use of cookies by third parties.

Cookies do not contain personal data. Only pseydonymous data is collected under a user ID, e.g. which pages the user has viewed, which content he searched for etc. WALTER GROUP never merges pseudonymous data with the personal data of the user.

You can actively consent to the storage of cookies when visiting our websites. You also have the option to enable or disable the storage of only certain types of cookies. If you want to adjust your cookie settings at a later date, you can do so at any time here.

You can also control cookies on your computer by selecting your browser settings to get a notification when a website wants to store cookies. You can also block or delete cookies if they are already stored on your computer.

However, disabling, blocking or deleting cookies may affect your online experience and prevent you from fully using our websites.

less ... more ... 8. Google Analytics

The WALTER GROUP web pages use Google Analytics, a web analytics service from Google Inc. ("Google"). Google Analytics uses cookies to allow an analysis of the use of the website and to provide us with easy-to-use website access statistics in a cost-efficient way (we therefore have an overriding legitimate interest in data processing as defined by § Article 6 Paragraph 1 (f) GDPR). The information generated by the cookies about the use of our websites is usually transferred to a Google server in the USA and stored there.

Our websites use the option offered by Google Analytics for IP anonymisation. This means that the IP address of the user is still being shortened by Google within the member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. On behalf of the WALTER GROUP, Google will use this information to evaluate your use of the website, compile reports about website activity and provide other services relating to website and internet usage to the WALTER GROUP. The IP address provided by the user's browser as part of Google Analytics will not be merged with any other Google data.

You can prevent the collection of data generated by the cookie and relating to use of the website (including your IP address) to Google, as well as the processing of this data by Google, by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=en

Alternatively, you can prevent the use of Google Analytics by disabling statistics cookies in the cookie settings here.

Further information about Google's Terms of Use and Google's Privacy Policy can be found at http://www.google.com/analytics/terms/de.html or http://www.google.at/intl/at/policies.

less ... more ... 9. Google Re-Marketing

The websites uses Google Re-Marketing. Google Re-Marketing is an advertising service from Google Inc. ("Google", Mountain View, USA) that allows us to present you with targeted advertising of suspected interest based on your usage behaviour during previous visits to our websites. This advertising only appears on Google advertising spaces, either on ad space from Google Adwords or the Google Display Network.

You can opt out of Google Re-Marketing in Google Ads Preference Manager or edit your settings.

Alternatively, you can prevent the Re-Marketing on websites by disabling marketing cookies in the cookie settings here.

less ... more ... 10. Hotjar

Occasionally and temporarily, we use Hotjar to get a better understanding of the needs of our users and optimise the website design. Using Hotjar technology, we get a better understanding of our users' experiences with the websites e.g. how much time users need to fill in forms. Hotjar collects information about the user's device, its anonymised IP address, the geographic location, language settings as well as user interactions such as mouse movements, clicks and keyboard input. In addition, Hotjar uses cookies to recognise visitors. The information will not be used by Hotjar or us to identify individual users or be merged with other data about individual users. For more information, Hotjar's Privacy Policy can be found here.

You can opt out of the use of Hotjar. Instructions are available at www.hotjar.com/opt-out.

Alternatively, you can prevent the use of Hotjar by disabling statistics cookies in the cookie settings here.

less ... more ... 11. Social media plugins

(1) Third-party applications (e.g. AddThis, Facebook, Google Plus, Twitter, LinkedIn) are integrated into parts of individual WALTER GROUP websites, as well as content stored on third-party platforms (e.g. YouTube). Despite careful testing and active measures to safeguard data protection, the WALTER GROUP has no influence on the type and use of user data collected by third parties on the WALTER GROUP websites. Responsibility for this data lies exclusively with the providers of these applications:

(1.1) Individual WALTER GROUP websites contain AddThis components. AddThis is a bookmarking service that allows the user of the website to share the currently selected page with other users on social networks such as Facebook, Twitter, Google+ etc. The user can share, rate and comment on the contents of the website. If the user uses AddThis elements, their internet browser establishes a direct connection to the AddThis servers and, if necessary, the chosen social network or bookmarking service. When using AddThis, cookies are used. The generated data (such as time of use or browser language) is transmitted to AddThis LLC in the USA and processed there. If you send website content to social networks, bookmarking services etc., a connection may be established between the website visit and the user profile on the corresponding network. Further information on data processing (including intended use) by AddThis LLC and the privacy policy maintained by AddThis LLC can be found at http://www.addthis.com/privacy. Further information on data processing and privacy policies by social networks, bookmarking services etc., including user settings, are shown in the privacy policies of the respective provider. The WALTER GROUP does not transfer affected data to third parties. By using the AddThis fields, the user agrees to the processing of data by AddThis LLC in the extent set out on the website http://www.addthis.com. The user can opt out of the use of user data at any time by using an "opt out cookie". Further inforomation can be found on the aforementioned website of AddThis LLC. If the user does not wish for AddThis to collect their user data via the website, the user should not use the AddThis elements.

(1.2) Facebook Inc., headquartered at 1601 S. California Ave, Palo Alto, CA 94304 USA (“Facebook“ for short), provides plug-ins for website operators that are used on individual WALTER GROUP websites. The plug-ins are recognisable by the Facebook logo or the Facebook Like and Recommend button. When the user accesses a WALTER GROUP website containing this plug-in, the user’s browser establishes a connection to the plug-in provider’s servers. The content of the plugin is transmitted from Facebook directly to the user's browser and displayed accordingly within the page. The WALTER GROUP has no influence over the displayed content of the plug-in. In some circumstances, Facebook can retrace the user’s visit to corresponding web pages and assign it to a Facebook account, if the user is registered with Facebook or has recently visited a Facebook page or a page with Facebook content. If the user actively uses plug-ins (e.g. by activating the Like button or sending a recommendation for the site), corresponding information is also sent from the user’s browser directly to Facebook without the WALTER GROUP having any influence on this. Further information on the nature, purpose and scope, as well as further processing and use, of user data by Facebook can be found in Facebook’s Privacy Policy at http://www.facebook.com/policy.php. There, the user can find out more about rights and options for the protextion of privacy. The WALTER GROUP does not influence the purpose and scope of Facebook’s data collection or Facebook’s further processing thereof, nor can the WALTER GROUP access this information.

(1.3) Twitter Inc., with headquarters at 795 Folsom St., Suite 600, San Francisco, CA 94107 USA (“Twitter” for short) provides plug-ins for website operators, which are used on individual WALTER GROUP websites. The plug-ins are recognisable by the “Twitter-Tweet“ or “Follow” buttons. Pages with these plug-ins establish a direct connection to Twitter and transfer different data depending on your log-in status on Twitter. As a result, conclusions may possibly be drawn concerning use of the WALTER GROUP websites, which Twitter might use for its own purposes. The displayed plug-in content is on Twitter servers and is only displayed on the WALTER GROUP websites. The WALTER GROUP does not influence the purpose or scope of Twitter’s data collection or Twitter’s further processing thereof, nor can the WALTER GROUP access this information. More information on Twitter’s data protection regulations can be found at http://twitter.com/privacy.

(1.4) Google Inc., with headquarters at 2600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”, for short) provides plug-ins for website operators which are used on the individual WALTER GROUP websites. The plug-ins are recognisable by the "Google Plus One" button. Pages with these plug-ins establish a direct connect to Google and transfer different data depending on your log-in status on Google. As a result, conclusions may possibly be drawn concerning the user's use of the WALTER GROUP websites. Furthermore, the results of Google’s search engines may also be influenced thereby. The displayed plug-in content is on Google servers and is only displayed on the WALTER GROUP websites. The purpose and scope of Google’s collection and further processing of data are not connected with the WALTER GROUP, nor can the WALTER GROUP access this information. Users can find further information about Google's privacy policy at http://www.google.com/intl/en/+/policy/+1button.html.

(1.5) LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA provides plug-ins that are used on the WALTER GROUP websites. Every visit to a page on our websites that contains LinkedIn functions establishes a connection to LinkedIn servers. LinkedIn is informed that the user has visited our website with your IP address. If the user clicks LinkedIn's "Like/Share" button and is logged into his LinkedIn account, LinkedIn can assign the user's visit to our website to him and his user account. WALTER GROUP points out that, as provider of the websites, we have no knowledge of the content of the transferred data and its use by LinkedIn.

For further information, see LinkedIn's privacy policy at https://www.linkedin.com/legal/privacy-policy.

less ... more ... 12. Re-Targeting

The websites use so-called Re-Targeting technologies. The WALTER GROUP uses these technology to make the website more interesting for the user. This technology makes it possible to address users, who have already shown interest in the website and services or products from the WALTER GROUP, on third party websites using advertising.

The WALTER GROUP is convinced that displaying personalised, interest-based advertising is generally of more interest to the user than advertising which has no such personal reference. The insertion of this advertising material on a third party website is based on a cookie technology and an analysis of previous usage behaviour. This form of advertising is completely anonymous. No personal data is stored and usage profiles are not merged with personal user data.

less ... more ... 13. Our contact details

We are available to answer questions or concerns about the processing of your personal data by all companies within the WALTER GROUP.


Inquiry regarding the General Data Protection Regulation (GDPR)

^ - Top

This website uses cookies to guarantee you the best possible user experience. By clicking "Accept", you agree to the use of cookies. If you would like to exclude the use of certain cookies, click on here. You can find further information about how we handle your data in our Terms of Use and Data Protection Notice.

Accept